Your goal is to own the entire expansion engine for our existing customer base. This isn't about writing marketing copy; it’s about the sophisticated execution of commercial transitions. You will identify exactly who is ready for an upgrade, design the logic for their specific contract configuration, and automate the process so that "Expansion" happens at scale, without manual friction.
You are the bridge between the Commercial Value Story and the Hard Data of our contract base.
What You’ll Do
Architect Expansion Campaigns: Own the end-to-end execution of price increases, basket transitions, and upgrades
ARR upside analysis: Identify baselines within the installed base that can be targeted for a price increase, upsell- or cross-sell campaign based on their contract specifics. Use SQL, python and postgres as technical tools, and be comfortable with a complexe landscape of legacy contracts, varying legal environments, multiple currencies, diverse product baskets
Automate the Lifecycle: Design and implement the logic that moves a customer from a "campaign communication" to an "automated contract renewal." You'll ensure these changes find their way into our systems without breaking the renewal process
Design Self-Service Paths: Build the technical and logical guardrails that allow customers to expand their own contracts (upsells, cross sells) via self-service, ensuring the data syncs perfectly with our financial reporting
Partner with BI & Finance: Serve as the technical counterpart to the BI team. You’ll ensure that every expansion action is correctly reflected in Booked ARR reporting and overall data structures
Own the System Evolution: We currently host our data in Odoo, but a migration is on the horizon. You will be a key stakeholder in designing the data architecture for our future target system
Measure Everything: You aren't finished until the report is in. You’ll support delivering KPIs like Churn Analysis, Expansion Targets, and Email Hit Rates, providing a clear ROI on every campaign